Player support
A little help, right here.
Send us a note
help.projectunknown.team@gmail.comPlease include your device model, OS version, game version, selected language and what happened. Screenshots are welcome if they help explain the issue.
Please leave out passwords, advertising IDs, payment details and unrelated personal information.
Good to know
How do I play?
Hold your phone in portrait. Touch and drag on the left to move; use the right button to belly slide. Sliding is not invincible. Golden fish fill your energy; once flight is ready, the flight button lets you briefly fly over snowballs.
Where are my scores and outfits saved?
Your progress is saved on your device. There is no game account, cross-device sync or developer-operated cloud backup. Clearing app data, reinstalling or changing devices may lose progress. Operating-system backups can behave differently. Contact us before deleting data if you are investigating a problem; we cannot promise to recover a lost local save.
How can I remove ads or restore a purchase?
Open Settings → Game services. No Ads is an optional one-time purchase that removes Waddle Rush interstitial ads. The store shows the local price before confirmation. Restore purchases with the same Apple or Google store account; purchases do not transfer between stores. Contact the relevant store for billing or refunds. You can keep playing without buying.
How do rankings and achievements work?
Open Settings → Game services → Leaderboards or Achievements to sign in. iOS uses Game Center; Android uses Google Play Games. Rankings are separate between platforms and game-rule versions. Completed runs started while signed in can be submitted; an older local best is not automatically uploaded on first sign-in. Failed submissions are retried for that account. These services do not back up your outfits or entire save.
When can an advertisement appear?
After a completed run, an interstitial may appear when you choose to start or retry. It does not automatically interrupt a run or appear at the instant of game over. The pending ad turn survives an app restart. Whether an ad is shown depends on connection, consent requirements and availability; the ad provider controls its close button.
Can I change language or sound?
Yes. Open Settings to follow your device language or choose from 16 languages. Music and sound effects have separate controls.
How do I change advertising privacy choices?
Where required by Google’s consent system, Settings includes a privacy-options button to revisit your choices. Your device also offers advertising and privacy controls. See the privacy policy for more details.
How can I delete data or make a privacy request?
You can remove local progress by clearing the app’s storage using your device controls, where available, or by removing the app. This is irreversible without a usable backup; OS backups are managed separately. There is no game account to close. To request access, correction or deletion of support emails, contact help.projectunknown.team@gmail.com from the address you used. Google manages advertising data under its own controls and policy. Store purchase records, platform scores and SDK records are managed separately by Apple, Google or Unity; removing local data does not erase those records.