Player support
A little help, right here.
Send us a note
help.projectunknown.team@gmail.comPlease include your device model, OS version, game version, selected language and what happened. Screenshots are welcome if they help explain the issue.
Please leave out passwords, advertising IDs, payment details and unrelated personal information.
Good to know
What are the game modes?
Classic lets you chase a high score. Puzzle offers individual challenges. Push the jelly blocks into position and set up bursts and chains.
Where is my progress saved?
Best scores, puzzle progress, settings, tutorial status, hint counts and purchase entitlement are stored locally. There is no developer-operated save server. Removing the app or clearing storage may lose progress; operating-system backups can behave differently. Leaderboards are separate from a full save backup.
How do rankings and achievements work?
When signed in to Apple Game Center or Google Play Games, Classic scores and achievements can be submitted to that service. Your profile and visibility are managed by Apple or Google. Make sure you are signed in to the correct platform account.
How can I restore a No Ads purchase?
Use the game’s restore-purchases option with the store account used for the purchase. Store purchases do not automatically transfer between Apple and Google. The price and scope shown in the purchase screen apply. For billing or refunds, use the relevant store’s help; do not email us card or bank details.
How do I manage privacy choices?
Where required, use the privacy option in Settings to revisit Google’s consent choices. On iOS, tracking permission is managed through system Settings. Game Center and Google Play Games have separate profile and privacy controls.
How can I delete data or request help?
Remove local data through your device’s app-storage controls, where available, or by removing the app. OS backups, store purchase records and platform scores are separate and are managed with Apple or Google. For access, correction or deletion of support emails, contact help.projectunknown.team@gmail.com from the address you originally used.